Privacy Policy
Introduction
Welcome to WellbeingwithHerbs.co.uk (“we”, “us”, or “our”), we are committed to preserving your privacy. Please read the following privacy policy to understand how we use and protect the information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website. Please read this Policy carefully so you understand your rights and our responsibilities.
By using our site, or contacting us through the website, or otherwise providing us with your personal information, you agree to the terms of this Privacy Policy.
1. About Us
Wellbeing with Herbs is the website and business name of Rebecca James (MNIMH) Medical Herbalist.
1.1 Data Controller
Wellbeing with Herbs is the Data Controller for your personal data. This means we determine the purposes and means of processing your personal information.
2. Information We Collect
We only collect the personal data necessary to provide our services, manage our operations, and comply with legal and professional obligations. The types of information we collect depend on how you interact with us.
2.1 Personal Data
When contacting us through the contact us form or newsletter sign up, we may collect:
Full name
Email address
Telephone number
Any notes you choose to include in your contact us form (optional)
Such information is only collected from you when you voluntarily submit it to us. Please note that we do not suggest sensitive data is entered into our online contact us form.
2.2 Digital Information Data
Digital information data collected when you visit our website, including IP-addresses, browser data, traffic data, social media behaviour, and user patterns. If you subscribe to our newsletter, we may collect data regarding which newsletters you open, your location when opening them and whether you access any links inserted in the newsletters.
2.3 Non-Personal Data
Like most websites we may gather statistical and other analytical information on an aggregate basis of all visitors to our website. This non-personal data comprises information that cannot be used to identify or contact you such as demographic information.
This website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including:
· Information about your browser, network and device
· Web pages you visited prior to coming to this website
· Web pages you view while on this website
· Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. You can read more about how Squarespace uses your data (site usage information of end users) for its own purposes in their Privacy Policy. You will only receive marketing communications if you have explicitly consented. You can unsubscribe at any time by following the instructions included in our emails or by contacting us directly.
3. How We Use Your Information
The purposes for which we hold your data
3.1 Personal Data
When contacting us, we may store your full name, email and phone number for the purpose of communicating with you.
3.2 Non-Personal Data
We may use the non-personal, anonymised data gathered from our website to get a better understanding of how the website is used and which pages are of most interest to visitors.
3.3 Digital information Data
We use the Digital Information data gathered from visitors to our social media platforms in an aggregate form to help us better design and organise our social media activity.
3.4 Marketing Communications & Opt-Out Rights
By providing your contact information through the newsletter signup and opting in, you consent to receive marketing and promotional communications from us via email. These communications may include newsletters, special offers, event invitations, and other information related to our products and services.
You can opt out of receiving marketing communications at any time by:
Clicking the “unsubscribe” link included in marketing emails
Contacting us directly via the Contact Details section with your request to be removed from marketing lists
Please note that opting out of marketing communications will not affect our ability to send you essential service messages, such as appointment confirmations.
4. Storage of Information
The information provided by you to us can be either manually provided or electronically. In the case of manually provided information, this will be kept in a locked, secure location.
Any electronic information provided by you is held on secure services. The nature of the internet is such that we cannot guarantee or warrant the security of any information transmit to us via the internet. No data transmission over the internet can be guaranteed to be 100% secure. Any transmission of data is therefore at your own risk. We do not sell your personal data.
5. Security
We take appropriate measures to ensure that any personal data is kept secure, including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way.
6. Retention
Personal identifiable data collected from this website during contact is retained for a maximum of 3 years, unless you attend a consultation appointment (of any length), then the consultation and treatment privacy policy applies, which you will be made aware of at your first appointment.
7. Your Rights
You have the following rights:
be informed about processing of your data – which this Privacy Statement does;
access your personal data;
object to personal data processing;
object to any direct marketing – either use the ‘unsubscribe’ button on our emails or email rebeccajamesmedicalherbalist@gmail.com.
require us to correct any mistakes in your information which we hold;
require the erasure of personal data concerning you in certain situations.
To access any of these rights, please email rebeccajamesmedicalherbalist@gmail.com or write to Wellbeing with Herbs whose address is at the bottom of this page.
8. GDPR Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please email ebeccajamesmedicalherbalist@gmail.com.
9. Changes To This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or for other operational reasons.
By continuing to use our website, services, or purchase products after such changes are posted, you consent to the updated Privacy Policy.
If you do not agree to the updated Privacy Policy, please discontinue use of our website and services immediately.
10. Contact Details
If you have any questions, concerns, or requests regarding this Privacy Policy or any other aspect of our services, please contact us through the following means:
Email: Rebecca@wellbeingwithherbs.co.uk
Address: Wellbeing with Herbs, 2D Quintdown Business Park, West Road, Quintrell Downs, Newquay, Cornwall, TR8 4DS